Global IT Business Process Outsourcing (BPO) Market 2024-2028

IT Business Process Outsourcing (BPO) Market 2024-2028


The it business process outsourcing (BPO) market is forecasted to grow by USD 297 bn during 2023-2028, accelerating at a CAGR of 8.5% during the forecast period. The report on the it business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by need to focus on core competencies and improve efficiency, growing digital transformation in organizations, and increased adoption of software-defined infrastructure.

Technavio's it business process outsourcing (BPO) market is segmented as below:
  • By Type
  • IT related BPO
  • Contact centers BPO
  • Others
  • By Geographical Landscape
  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa
This study identifies the rise of emerging countries as call center destinations as one of the prime reasons driving the it business process outsourcing (BPO) market growth during the next few years. Also, rising number of acquisitions and partnerships and increased adoption of application outsourcing will lead to sizable demand in the market.

The report on the it business process outsourcing (BPO) market covers the following areas:
  • IT Business Process Outsourcing (BPO) Market sizing
  • IT Business Process Outsourcing (BPO) Market forecast
  • IT Business Process Outsourcing (BPO) Market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading it business process outsourcing (BPO) market vendors that include Accenture PLC, Acora Ltd, Atos SE, Capgemini Services SAS, CGI Inc., Cognizant Technology Solutions Corp., Concentrix Corp., Dofort Technologies Pvt. Ltd., HCL Technologies Ltd., Helpware Inc., Infosys Ltd., International Business Machines Corp., ITC Ltd., Outsource Accelerator Ventures OPC, Solutions Connected LLC, Tag EServices Pvt. Ltd., Tata Consultancy Services Ltd., Unisys Corp., Unity Communications LLC, and Wipro Ltd.. Also, the it business process outsourcing (BPO) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.


1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ billion)
Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global IT Business Process Outsourcing (BPO) Market 2018 - 2022
Historic Market Size - Data Table on Global IT Business Process Outsourcing (BPO) Market 2018 - 2022 ($ billion)
4.2 Type segment analysis 2018 - 2022
Historic Market Size - Type Segment 2018 - 2022 ($ billion)
4.3 Geography segment analysis 2018 - 2022
Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
4.4 Country segment analysis 2018 - 2022
Historic Market Size - Country Segment 2018 - 2022 ($ billion)
5 Five Forces Analysis
5.1 Five forces summary
Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Type
6.1 Market segments
Chart on Type - Market share 2023-2028 (%)
Data Table on Type - Market share 2023-2028 (%)
6.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
6.3 IT related BPO - Market size and forecast 2023-2028
Chart on IT related BPO - Market size and forecast 2023-2028 ($ billion)
Data Table on IT related BPO - Market size and forecast 2023-2028 ($ billion)
Chart on IT related BPO - Year-over-year growth 2023-2028 (%)
Data Table on IT related BPO - Year-over-year growth 2023-2028 (%)
6.4 Contact centers BPO - Market size and forecast 2023-2028
Chart on Contact centers BPO - Market size and forecast 2023-2028 ($ billion)
Data Table on Contact centers BPO - Market size and forecast 2023-2028 ($ billion)
Chart on Contact centers BPO - Year-over-year growth 2023-2028 (%)
Data Table on Contact centers BPO - Year-over-year growth 2023-2028 (%)
6.5 Others - Market size and forecast 2023-2028
Chart on Others - Market size and forecast 2023-2028 ($ billion)
Data Table on Others - Market size and forecast 2023-2028 ($ billion)
Chart on Others - Year-over-year growth 2023-2028 (%)
Data Table on Others - Year-over-year growth 2023-2028 (%)
6.6 Market opportunity by Type
Market opportunity by Type ($ billion)
Data Table on Market opportunity by Type ($ billion)
7 Customer Landscape
7.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
8 Geographic Landscape
8.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2023-2028 (%)
Data Table on Market share By Geographical Landscape 2023-2028 (%)
8.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
8.3 North America - Market size and forecast 2023-2028
Chart on North America - Market size and forecast 2023-2028 ($ billion)
Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Chart on North America - Year-over-year growth 2023-2028 (%)
Data Table on North America - Year-over-year growth 2023-2028 (%)
8.4 Europe - Market size and forecast 2023-2028
Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Chart on Europe - Year-over-year growth 2023-2028 (%)
Data Table on Europe - Year-over-year growth 2023-2028 (%)
8.5 APAC - Market size and forecast 2023-2028
Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Chart on APAC - Year-over-year growth 2023-2028 (%)
Data Table on APAC - Year-over-year growth 2023-2028 (%)
8.6 South America - Market size and forecast 2023-2028
Chart on South America - Market size and forecast 2023-2028 ($ billion)
Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Chart on South America - Year-over-year growth 2023-2028 (%)
Data Table on South America - Year-over-year growth 2023-2028 (%)
8.7 Middle East and Africa - Market size and forecast 2023-2028
Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
8.8 US - Market size and forecast 2023-2028
Chart on US - Market size and forecast 2023-2028 ($ billion)
Data Table on US - Market size and forecast 2023-2028 ($ billion)
Chart on US - Year-over-year growth 2023-2028 (%)
Data Table on US - Year-over-year growth 2023-2028 (%)
8.9 India - Market size and forecast 2023-2028
Chart on India - Market size and forecast 2023-2028 ($ billion)
Data Table on India - Market size and forecast 2023-2028 ($ billion)
Chart on India - Year-over-year growth 2023-2028 (%)
Data Table on India - Year-over-year growth 2023-2028 (%)
8.10 UK - Market size and forecast 2023-2028
Chart on UK - Market size and forecast 2023-2028 ($ billion)
Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Chart on UK - Year-over-year growth 2023-2028 (%)
Data Table on UK - Year-over-year growth 2023-2028 (%)
8.11 The Philippines - Market size and forecast 2023-2028
Chart on The Philippines - Market size and forecast 2023-2028 ($ billion)
Data Table on The Philippines - Market size and forecast 2023-2028 ($ billion)
Chart on The Philippines - Year-over-year growth 2023-2028 (%)
Data Table on The Philippines - Year-over-year growth 2023-2028 (%)
8.12 Germany - Market size and forecast 2023-2028
Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Chart on Germany - Year-over-year growth 2023-2028 (%)
Data Table on Germany - Year-over-year growth 2023-2028 (%)
8.13 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ billion)
Data Tables on Market opportunity By Geographical Landscape ($ billion)
9 Drivers, Challenges, and Opportunity/Restraints
9.1 Market drivers
9.2 Market challenges
9.3 Impact of drivers and challenges
Impact of drivers and challenges in 2023 and 2028
9.4 Market opportunities/restraints
10 Competitive Landscape
10.1 Overview
10.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
10.3 Landscape disruption
Overview on factors of disruption
10.4 Industry risks
Impact of key risks on business
11 Competitive Analysis
11.1 Companies profiled
Companies covered
11.2 Market positioning of companies
Matrix on companies position and classification
11.3 Accenture PLC
Accenture PLC - Overview
Accenture PLC - Business segments
Accenture PLC - Key news
Accenture PLC - Key offerings
Accenture PLC - Segment focus
11.4 Capgemini Services SAS
Capgemini Services SAS - Overview
Capgemini Services SAS - Business segments
Capgemini Services SAS - Key news
Capgemini Services SAS - Key offerings
Capgemini Services SAS - Segment focus
11.5 CGI Inc.
CGI Inc. - Overview
CGI Inc. - Business segments
CGI Inc. - Key news
CGI Inc. - Key offerings
CGI Inc. - Segment focus
11.6 Cognizant Technology Solutions Corp.
Cognizant Technology Solutions Corp. - Overview
Cognizant Technology Solutions Corp. - Business segments
Cognizant Technology Solutions Corp. - Key news
Cognizant Technology Solutions Corp. - Key offerings
Cognizant Technology Solutions Corp. - Segment focus
11.7 Concentrix Corp.
Concentrix Corp. - Overview
Concentrix Corp. - Product / Service
Concentrix Corp. - Key news
Concentrix Corp. - Key offerings
11.8 Infosys Ltd.
Infosys Ltd. - Overview
Infosys Ltd. - Business segments
Infosys Ltd. - Key news
Infosys Ltd. - Key offerings
Infosys Ltd. - Segment focus
11.9 International Business Machines Corp.
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key news
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Segment focus
11.10 Tag EServices Pvt. Ltd.
Tag EServices Pvt. Ltd. - Overview
Tag EServices Pvt. Ltd. - Product / Service
Tag EServices Pvt. Ltd. - Key offerings
11.11 Tata Consultancy Services Ltd.
Tata Consultancy Services Ltd. - Overview
Tata Consultancy Services Ltd. - Business segments
Tata Consultancy Services Ltd. - Key news
Tata Consultancy Services Ltd. - Key offerings
Tata Consultancy Services Ltd. - Segment focus
11.12 Wipro Ltd.
Wipro Ltd. - Overview
Wipro Ltd. - Business segments
Wipro Ltd. - Key news
Wipro Ltd. - Key offerings
Wipro Ltd. - Segment focus
12 Appendix
12.1 Scope of the report
12.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
12.3 Currency conversion rates for US$
Currency conversion rates for US$
12.4 Research methodology
Research methodology
12.5 Data procurement
Information sources
12.6 Data validation
Data validation
12.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
12.8 Data synthesis
Data synthesis
12.9 360 degree market analysis
360 degree market analysis
12.10 List of abbreviations
List of abbreviations
Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Type
Exhibits6: Executive Summary - Chart on Incremental Growth
Exhibits7: Executive Summary - Data Table on Incremental Growth
Exhibits8: Executive Summary - Chart on Company Market Positioning
Exhibits9: Parent Market
Exhibits10: Data Table on - Parent Market
Exhibits11: Market characteristics analysis
Exhibits12: Value Chain Analysis
Exhibits13: Offerings of companies included in the market definition
Exhibits14: Market segments
Exhibits15: Chart on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits16: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits17: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits18: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits19: Historic Market Size - Data Table on Global IT Business Process Outsourcing (BPO) Market 2018 - 2022 ($ billion)
Exhibits20: Historic Market Size - Type Segment 2018 - 2022 ($ billion)
Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
Exhibits23: Five forces analysis - Comparison between 2023 and 2028
Exhibits24: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits29: Chart on Market condition - Five forces 2023 and 2028
Exhibits30: Chart on Type - Market share 2023-2028 (%)
Exhibits31: Data Table on Type - Market share 2023-2028 (%)
Exhibits32: Chart on Comparison by Type
Exhibits33: Data Table on Comparison by Type
Exhibits34: Chart on IT related BPO - Market size and forecast 2023-2028 ($ billion)
Exhibits35: Data Table on IT related BPO - Market size and forecast 2023-2028 ($ billion)
Exhibits36: Chart on IT related BPO - Year-over-year growth 2023-2028 (%)
Exhibits37: Data Table on IT related BPO - Year-over-year growth 2023-2028 (%)
Exhibits38: Chart on Contact centers BPO - Market size and forecast 2023-2028 ($ billion)
Exhibits39: Data Table on Contact centers BPO - Market size and forecast 2023-2028 ($ billion)
Exhibits40: Chart on Contact centers BPO - Year-over-year growth 2023-2028 (%)
Exhibits41: Data Table on Contact centers BPO - Year-over-year growth 2023-2028 (%)
Exhibits42: Chart on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits43: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits44: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits45: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits46: Market opportunity by Type ($ billion)
Exhibits47: Data Table on Market opportunity by Type ($ billion)
Exhibits48: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits49: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits50: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits51: Chart on Geographic comparison
Exhibits52: Data Table on Geographic comparison
Exhibits53: Chart on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits54: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits55: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits56: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits57: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits58: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits59: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits60: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits61: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits62: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits63: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits64: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits65: Chart on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits66: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits67: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits68: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits69: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits70: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits71: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits72: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits73: Chart on US - Market size and forecast 2023-2028 ($ billion)
Exhibits74: Data Table on US - Market size and forecast 2023-2028 ($ billion)
Exhibits75: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits76: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits77: Chart on India - Market size and forecast 2023-2028 ($ billion)
Exhibits78: Data Table on India - Market size and forecast 2023-2028 ($ billion)
Exhibits79: Chart on India - Year-over-year growth 2023-2028 (%)
Exhibits80: Data Table on India - Year-over-year growth 2023-2028 (%)
Exhibits81: Chart on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits82: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits83: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits84: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits85: Chart on The Philippines - Market size and forecast 2023-2028 ($ billion)
Exhibits86: Data Table on The Philippines - Market size and forecast 2023-2028 ($ billion)
Exhibits87: Chart on The Philippines - Year-over-year growth 2023-2028 (%)
Exhibits88: Data Table on The Philippines - Year-over-year growth 2023-2028 (%)
Exhibits89: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits90: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits91: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits92: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits93: Market opportunity By Geographical Landscape ($ billion)
Exhibits94: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits95: Impact of drivers and challenges in 2023 and 2028
Exhibits96: Overview on criticality of inputs and factors of differentiation
Exhibits97: Overview on factors of disruption
Exhibits98: Impact of key risks on business
Exhibits99: Companies covered
Exhibits100: Matrix on companies position and classification
Exhibits101: Accenture PLC - Overview
Exhibits102: Accenture PLC - Business segments
Exhibits103: Accenture PLC - Key news
Exhibits104: Accenture PLC - Key offerings
Exhibits105: Accenture PLC - Segment focus
Exhibits106: Capgemini Services SAS - Overview
Exhibits107: Capgemini Services SAS - Business segments
Exhibits108: Capgemini Services SAS - Key news
Exhibits109: Capgemini Services SAS - Key offerings
Exhibits110: Capgemini Services SAS - Segment focus
Exhibits111: CGI Inc. - Overview
Exhibits112: CGI Inc. - Business segments
Exhibits113: CGI Inc. - Key news
Exhibits114: CGI Inc. - Key offerings
Exhibits115: CGI Inc. - Segment focus
Exhibits116: Cognizant Technology Solutions Corp. - Overview
Exhibits117: Cognizant Technology Solutions Corp. - Business segments
Exhibits118: Cognizant Technology Solutions Corp. - Key news
Exhibits119: Cognizant Technology Solutions Corp. - Key offerings
Exhibits120: Cognizant Technology Solutions Corp. - Segment focus
Exhibits121: Concentrix Corp. - Overview
Exhibits122: Concentrix Corp. - Product / Service
Exhibits123: Concentrix Corp. - Key news
Exhibits124: Concentrix Corp. - Key offerings
Exhibits125: Infosys Ltd. - Overview
Exhibits126: Infosys Ltd. - Business segments
Exhibits127: Infosys Ltd. - Key news
Exhibits128: Infosys Ltd. - Key offerings
Exhibits129: Infosys Ltd. - Segment focus
Exhibits130: International Business Machines Corp. - Overview
Exhibits131: International Business Machines Corp. - Business segments
Exhibits132: International Business Machines Corp. - Key news
Exhibits133: International Business Machines Corp. - Key offerings
Exhibits134: International Business Machines Corp. - Segment focus
Exhibits135: Tag EServices Pvt. Ltd. - Overview
Exhibits136: Tag EServices Pvt. Ltd. - Product / Service
Exhibits137: Tag EServices Pvt. Ltd. - Key offerings
Exhibits138: Tata Consultancy Services Ltd. - Overview
Exhibits139: Tata Consultancy Services Ltd. - Business segments
Exhibits140: Tata Consultancy Services Ltd. - Key news
Exhibits141: Tata Consultancy Services Ltd. - Key offerings
Exhibits142: Tata Consultancy Services Ltd. - Segment focus
Exhibits143: Wipro Ltd. - Overview
Exhibits144: Wipro Ltd. - Business segments
Exhibits145: Wipro Ltd. - Key news
Exhibits146: Wipro Ltd. - Key offerings
Exhibits147: Wipro Ltd. - Segment focus
Exhibits148: Inclusions checklist
Exhibits149: Exclusions checklist
Exhibits150: Currency conversion rates for US$
Exhibits151: Research methodology
Exhibits152: Information sources
Exhibits153: Data validation
Exhibits154: Validation techniques employed for market sizing
Exhibits155: Data synthesis
Exhibits156: 360 degree market analysis
Exhibits157: List of abbreviations

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