Global Business Process Outsourcing Market 2023-2027

Global Business Process Outsourcing Market 2023-2027

Technavio has been monitoring the business process outsourcing market and it is poised to grow by $75.89 bn during 2023-2027, accelerating at a CAGR of 6.5% during the forecast period. Our report on the business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the focus on reducing operational costs, the surging number of BPOs, and the increasing adoption of BPOs by IT and telecom service providers.

Technavio's business process outsourcing market is segmented as below:

By End-user

  • IT and telecommunication
  • BFSI
  • Retail
  • Healthcare
  • Others
By Business
  • Large enterprises
  • SMEs
By Geographical Landscape
  • North America
  • Europe
  • APAC
  • Middle East and Africa
  • South America
This study identifies the rising emphasis on process automation as one of the prime reasons driving the business process outsourcing market growth during the next few years. Also, the increasing number of start-ups partnering with bpos and increased transparency and a rising number of acquisitions and partnerships will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the business process outsourcing market covers the following areas:
  • Business process outsourcing market sizing
  • Business process outsourcing market forecast
  • Business process outsourcing market industry analysis
Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading business process outsourcing market vendors that include Accenture Plc, Alight Solutions LLC, Amdocs Ltd, Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd, Wipro Ltd., and WNS Holdings Ltd. Also, the business process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.


  • Executive Summary
    • Market overview
      • Table Executive Summary - Chart on Market Overview
      • Table Executive Summary - Data Table on Market Overview
      • Table Executive Summary - Chart on Global Market Characteristics
      • Table Executive Summary - Chart on Market by Geography
      • Table Executive Summary - Chart on Market Segmentation by End-user
      • Table Executive Summary - Chart on Market Segmentation by Business Segment
      • Table Executive Summary - Chart on Incremental Growth
      • Table Executive Summary - Data Table on Incremental Growth
      • Table Executive Summary - Chart on Vendor Market Positioning
  • Market Landscape
    • Market ecosystem
      • Table Parent market
      • Table Market Characteristics
  • Market Sizing
    • Market definition
      • Table Offerings of vendors included in the market definition
    • Market segment analysis
      • Table Market segments
    • Market size 2022
    • Market outlook: Forecast for 2022-2027
      • Table Chart on Global - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on Global - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Table Data Table on Global Market: Year-over-year growth 2022-2027 (%)
  • Historic Market Size
    • Global business process outsourcing market 2017 - 2021
      • Table Historic market size - Data table on global business process outsourcing market 2017 - 2021 ($ billion)
    • End-user Segment Analysis 2017 - 2021
      • Table Historic market size - End-user segment 2017 - 2021 ($ billion)
    • Organization size Segment Analysis 2017 - 2021
      • Table Historic market size - Organization size segment 2017 - 2021 ($ billion)
    • Geography Segment Analysis 2017 - 2021
      • Table Historic market size - Geography segment 2017 - 2021 ($ billion)
    • Country Segment Analysis 2017 - 2021
      • Table Historic market size - Country segment 2017 - 2021 ($ billion)
  • Five Forces Analysis
    • Five forces summary
      • Table Five forces analysis - Comparison between 2022 and 2027
    • Bargaining power of buyers
      • Table Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers - Impact of key factors in 2022 and 2027
    • Threat of new entrants
      • Table Threat of new entrants - Impact of key factors in 2022 and 2027
    • Threat of substitutes
      • Table Threat of substitutes - Impact of key factors in 2022 and 2027
    • Threat of rivalry
      • Table Threat of rivalry - Impact of key factors in 2022 and 2027
    • Market condition
      • Table Chart on Market condition - Five forces 2022 and 2027
  • Market Segmentation by End-user
    • Market segments
      • Table Chart on End-user - Market share 2022-2027 (%)
      • Table Data Table on End-user - Market share 2022-2027 (%)
    • Comparison by End-user
      • Table Chart on Comparison by End-user
      • Table Data Table on Comparison by End-user
    • IT and telecommunication - Market size and forecast 2022-2027
      • Table Chart on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on IT and telecommunication - Year-over-year growth 2022-2027 (%)
      • Table Data Table on IT and telecommunication - Year-over-year growth 2022-2027 (%)
    • BFSI - Market size and forecast 2022-2027
      • Table Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Table Data Table on BFSI - Year-over-year growth 2022-2027 (%)
    • Retail - Market size and forecast 2022-2027
      • Table Chart on Retail - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Retail - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Retail - Year-over-year growth 2022-2027 (%)
    • Healthcare - Market size and forecast 2022-2027
      • Table Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Healthcare - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
    • Others - Market size and forecast 2022-2027
      • Table Chart on Others - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on Others - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Others - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Others - Year-over-year growth 2022-2027 (%)
    • Market opportunity by End-user
      • Table Market opportunity by End-user ($ billion)
  • Market Segmentation by Business Segment
    • Market segments
      • Table Chart on market segmentation by business segment - Market share 2022-2027 (%)
      • Table Data Table on market segmentation by business segment - Market share 2022-2027 (%)
    • Comparison by Market Segmentation by Business Segment
      • Table Chart on comparison by Market Segmentation by Business Segment
      • Table Data Table on Comparison by Market Segmentation by Business Segment
    • Large enterprises - Market size and forecast 2022-2027
      • Table Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Table Data table on large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
      • Table Data table on large enterprises - Year-over-year growth 2022-2027 (%)
    • SMEs - Market size and forecast 2022-2027
      • Table Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on SMEs - Year-over-year growth 2022-2027 (%)
      • Table Data Table on SMEs - Year-over-year growth 2022-2027 (%)
    • Market opportunity by Market Segmentation by Business Segment
      • Table Market opportunity by Market Segmentation by Business Segment ($ billion)
  • Customer Landscape
    • Customer landscape overview
      • Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Geographic Landscape
    • Geographic segmentation
      • Table Chart on Market share by geography 2022-2027 (%)
      • Table Data Table on Market share by geography 2022-2027 (%)
    • Geographic comparison
      • Table Chart on Geographic comparison
      • Table Data Table on Geographic comparison
    • North America - Market size and forecast 2022-2027
      • Table Chart on North America - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on North America - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on North America - Year-over-year growth 2022-2027 (%)
      • Table Data Table on North America - Year-over-year growth 2022-2027 (%)
    • Europe - Market size and forecast 2022-2027
      • Table Chart on Europe - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • APAC - Market size and forecast 2022-2027
      • Table Chart on APAC - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Table Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • Middle East and Africa - Market size and forecast 2022- 2027
      • Table Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • South America - Market size and forecast 2022-2027
      • Table Chart on South America - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on South America - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on South America - Year-over-year growth 2022-2027 (%)
      • Table Data Table on South America - Year-over-year growth 2022-2027 (%)
    • US - Market size and forecast 2022-2027
      • Table Chart on US - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on US - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on US - Year-over-year growth 2022-2027 (%)
      • Table Data Table on US - Year-over-year growth 2022-2027 (%)
    • UK - Market size and forecast 2022-2027
      • Table Chart on UK - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on UK - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on UK - Year-over-year growth 2022-2027 (%)
      • Table Data Table on UK - Year-over-year growth 2022-2027 (%)
    • Germany - Market size and forecast 2022-2027
      • Table Chart on Germany - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Table Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • China - Market size and forecast 2022-2027
      • Table Chart on China - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on China - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on China - Year-over-year growth 2022-2027 (%)
      • Table Data Table on China - Year-over-year growth 2022-2027 (%)
    • India - Market size and forecast 2022-2027
      • Table Chart on India - Market size and forecast 2022-2027 ($ billion)
      • Table Data Table on India - Market size and forecast 2022-2027 ($ billion)
      • Table Chart on India - Year-over-year growth 2022-2027 (%)
      • Table Data Table on India - Year-over-year growth 2022-2027 (%)
    • Market opportunity by geography
      • Table Market opportunity by geography ($ billion)
  • Drivers, Challenges, and Trends
    • Market drivers
      • Focus on reducing operational costs
      • Surging number of BPOs
      • Increasing adoption of BPO by IT and telecom service providers
    • Market challenges
      • Data breaches
      • Increasing cost for BPOs
      • Language barrier and goodwill risks
    • Impact of drivers and challenges
      • Table Impact of drivers and challenges in 2022 and 2027
    • Market trends
      • Rising emphasis on process automation
      • Increasing number of start-ups partnering with BPOs and increased transparency
      • Rising number of acquisitions and partnerships
  • Vendor Landscape
    • Overview
    • Vendor landscape
      • Table Overview on Criticality of inputs and Factors of differentiation
    • Landscape disruption
      • Table Overview on factors of disruption
    • Industry risks
      • Table Impact of key risks on business
  • Vendor Analysis
    • Vendors covered
      • Table Vendors covered
    • Market positioning of vendors
      • Table Matrix on vendor position and classification
    • Accenture Plc
      • Table Accenture Plc - Overview
      • Table Accenture Plc - Business segments
      • Table Accenture Plc - Key news
      • Table Accenture Plc - Key offerings
      • Table Accenture Plc - Segment focus
    • Automatic Data Processing Inc
      • Table Automatic Data Processing Inc - Overview
      • Table Automatic Data Processing Inc - Business segments
      • Table Automatic Data Processing Inc - Key news
      • Table Automatic Data Processing Inc - Key offerings
      • Table Automatic Data Processing Inc - Segment focus
    • Capgemini Service SAS
      • Table Capgemini Service SAS - Overview
      • Table Capgemini Service SAS - Business segments
      • Table Capgemini Service SAS - Key news
      • Table Capgemini Service SAS - Key offerings
      • Table Capgemini Service SAS - Segment focus
    • Concentrix Corp.
      • Table Concentrix Corp. - Overview
      • Table Concentrix Corp. - Product / Service
      • Table Concentrix Corp. - Key offerings
    • Deloitte Touche Tohmatsu Ltd.
      • Table Deloitte Touche Tohmatsu Ltd. - Overview
      • Table Deloitte Touche Tohmatsu Ltd. - Business segments
      • Table Deloitte Touche Tohmatsu Ltd. - Key offerings
      • Table Deloitte Touche Tohmatsu Ltd. - Segment focus
    • HCL Technologies Ltd.
      • Table HCL Technologies Ltd. - Overview
      • Table HCL Technologies Ltd. - Business segments
      • Table HCL Technologies Ltd. - Key offerings
      • Table HCL Technologies Ltd. - Segment focus
    • Infosys Ltd.
      • Table Infosys Ltd. - Overview
      • Table Infosys Ltd. - Business segments
      • Table Infosys Ltd. - Key news
      • Table Infosys Ltd. - Key offerings
      • Table Infosys Ltd. - Segment focus
    • International Business Machines Corp.
      • Table International Business Machines Corp. - Overview
      • Table International Business Machines Corp. - Business segments
      • Table International Business Machines Corp. - Key news
      • Table International Business Machines Corp. - Key offerings
      • Table International Business Machines Corp. - Segment focus
    • NEC Corp.
      • Table NEC Corp. - Overview
      • Table NEC Corp. - Business segments
      • Table NEC Corp. - Key news
      • Table NEC Corp. - Key offerings
      • Table NEC Corp. - Segment focus
    • NTT DATA Corp.
      • Table NTT DATA Corp. - Overview
      • Table NTT DATA Corp. - Product / Service
      • Table NTT DATA Corp. - Key offerings
    • Oracle Corp.
      • Table Oracle Corp. - Overview
      • Table Oracle Corp. - Business segments
      • Table Oracle Corp. - Key news
      • Table Oracle Corp. - Key offerings
      • Table Oracle Corp. - Segment focus
    • Tata Consultancy Services Ltd.
      • Table Tata Consultancy Services Ltd. - Overview
      • Table Tata Consultancy Services Ltd. - Business segments
      • Table Tata Consultancy Services Ltd. - Key news
      • Table Tata Consultancy Services Ltd. - Key offerings
      • Table Tata Consultancy Services Ltd. - Segment focus
    • Tech Mahindra Ltd
      • Table Tech Mahindra Ltd - Overview
      • Table Tech Mahindra Ltd - Business segments
      • Table Tech Mahindra Ltd - Key offerings
      • Table Tech Mahindra Ltd - Segment focus
    • Wipro Ltd.
      • Table Wipro Ltd. - Overview
      • Table Wipro Ltd. - Business segments
      • Table Wipro Ltd. - Key news
      • Table Wipro Ltd. - Key offerings
      • Table Wipro Ltd. - Segment focus
    • WNS Holdings Ltd.
      • Table WNS Holdings Ltd. - Overview
      • Table WNS Holdings Ltd. - Business segments
      • Table WNS Holdings Ltd. - Key offerings
      • Table WNS Holdings Ltd. - Segment focus
  • Appendix
    • Scope of the report
      • Market definition
      • Objectives
      • Notes and caveats
    • Inclusions and exclusions checklist
      • Table Inclusions checklist
      • Table Exclusions checklist
    • Currency conversion rates for US$
      • Table Currency conversion rates for US$
    • Research methodology
      • Table Research methodology
      • Table Validation techniques employed for market sizing
      • Table Information sources
    • List of abbreviations
      • Table List of abbreviations

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