Call Center Outsourcing Market in Europe 2024-2028

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $2,500	157 Pages	TechNavio	December, 2023	INF18379511

Best Price Guarantee
Price	from $2,500
Length	157 Pages
Publisher	TechNavio
Published Date	December, 2023
SKU	INF18379511

Call Center Outsourcing Market In Europe 2024-2028

The call center outsourcing market in Europe is forecasted to grow by USD 5.47 bn during 2023-2028, accelerating at a CAGR of 4.21% during the forecast period. The report on the call center outsourcing market in Europe provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increase in call center outsourcing by it and telecom service providers, rising use of automated technologies in call centers, and focus on reducing operating costs of businesses.

Technavio's call center outsourcing market in Europe is segmented as below:

By Type

Inbound
Outbound

By End-user

IT and telecom
BFSI
Healthcare
Retail
Others

This study identifies the emergence of voice bots in call center outsourcing services as one of the prime reasons driving the call center outsourcing market in Europe growth during the next few years. Also, increasing adoption of analytics and AI solutions in call centers and rising adoption of cloud communication in call centers will lead to sizable demand in the market.

The report on the call center outsourcing market in Europe covers the following areas:

Call center outsourcing market in Europe sizing
Call center outsourcing market in Europe forecast
Call center outsourcing market in Europe industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center outsourcing market in Europe vendors that include Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, CIENCE Technologies, Computer Generated Solutions Inc., Concentrix Corp., Conduent Inc., Foundever Group, Helpware Inc., Hinduja Global Solutions Ltd., LLC Simply Contact International, MCI LC, StarTek Inc., Stroer SE and Co. KGaA, Sutherland Global Services Inc., TDS Global Solutions, Teleperformance SE, TELUS Corp., Transcom Holding AB, and TTEC Holdings Inc.. Also, the call center outsourcing market in Europe analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Executive Summary
- Market overview
  - Table Executive Summary – Chart on Market Overview
  - Table Executive Summary – Data Table on Market Overview
  - Table Executive Summary – Chart on Country Market Characteristics
  - Table Executive Summary – Chart on Market by Geography
  - Table Executive Summary – Chart on Market Segmentation by Type
  - Table Executive Summary – Chart on Market Segmentation by End-user
  - Table Executive Summary – Chart on Incremental Growth
  - Table Executive Summary – Data Table on Incremental Growth
  - Table Executive Summary – Chart on Vendor Market Positioning
Market Landscape
- Market ecosystem
  - Table Parent market
  - Table Market Characteristics
Market Sizing
- Market definition
  - Table Offerings of vendors included in the market definition
- Market segment analysis
  - Table Market segments
- Market size 2023
- Market outlook: Forecast for 2023-2028
  - Table Chart on Europe - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Regional - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Europe: Year-over-year growth 2023-2028 (%)
  - Table Data Table on Regional - Market size and forecast 2023-2028 ($ million)
Five Forces Analysis
- Five forces summary
  - Table Five forces analysis - Comparison between 2023 and 2028
- Bargaining power of buyers
  - Table Chart on Bargaining power of buyers – Impact of key factors 2023 and 2028
- Bargaining power of suppliers
  - Table Bargaining power of suppliers – Impact of key factors in 2023 and 2028
- Threat of new entrants
  - Table Threat of new entrants – Impact of key factors in 2023 and 2028
- Threat of substitutes
  - Table Threat of substitutes – Impact of key factors in 2023 and 2028
- Threat of rivalry
  - Table Threat of rivalry – Impact of key factors in 2023 and 2028
- Market condition
  - Table Chart on Market condition - Five forces 2023 and 2028
Market Segmentation by Type
- Market segments
  - Table Chart on Type - Market share 2023-2028 (%)
  - Table Data Table on Type - Market share 2023-2028 (%)
- Comparison by Type
  - Table Chart on Comparison by Type
  - Table Data Table on Comparison by Type
- Inbound - Market size and forecast 2023-2028
  - Table Chart on Inbound - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Inbound - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Inbound - Year-over-year growth 2023-2028 (%)
  - Table Data Table on Inbound - Year-over-year growth 2023-2028 (%)
- Outbound - Market size and forecast 2023-2028
  - Table Chart on Outbound - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Outbound - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Outbound - Year-over-year growth 2023-2028 (%)
  - Table Data Table on Outbound - Year-over-year growth 2023-2028 (%)
- Market opportunity by Type
  - Table Market opportunity by Type ($ million)
  - Table Data Table on Market opportunity by Type ($ million)
Market Segmentation by End-user
- Market segments
  - Table Chart on End-user - Market share 2023-2028 (%)
  - Table Data Table on End-user - Market share 2023-2028 (%)
- Comparison by End-user
  - Table Chart on Comparison by End-user
  - Table Data Table on Comparison by End-user
- IT and telecom - Market size and forecast 2023-2028
  - Table Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
  - Table Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
  - Table Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
- BFSI - Market size and forecast 2023-2028
  - Table Chart on BFSI - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
  - Table Chart on BFSI - Year-over-year growth 2023-2028 (%)
  - Table Data Table on BFSI - Year-over-year growth 2023-2028 (%)
- Healthcare - Market size and forecast 2023-2028
  - Table Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Healthcare - Year-over-year growth 2023-2028 (%)
  - Table Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
- Retail - Market size and forecast 2023-2028
  - Table Chart on Retail - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Retail - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Retail - Year-over-year growth 2023-2028 (%)
  - Table Data Table on Retail - Year-over-year growth 2023-2028 (%)
- Others - Market size and forecast 2023-2028
  - Table Chart on Others - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Others - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Others - Year-over-year growth 2023-2028 (%)
  - Table Data Table on Others - Year-over-year growth 2023-2028 (%)
- Market opportunity by End-user
  - Table Market opportunity by End-user ($ million)
  - Table Data Table on Market opportunity by End-user ($ million)
Customer Landscape
- Customer landscape overview
  - Table Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Geographic Landscape
- Geographic segmentation
  - Table Chart on Market share by geography - 2023-2028 (%)
  - Table Data Table on Market share by geography - 2023-2028 (%)
- Geographic comparison
  - Table Chart on Geographic comparison
  - Table Data Table on Geographic comparison
- UK - Market size and forecast 2023-2028
  - Table Chart on UK - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on UK - Market size and forecast 2023-2028 ($ million)
  - Table Chart on UK - Year-over-year growth 2023-2028 (%)
  - Table Data Table on UK - Year-over-year growth 2023-2028 (%)
- Germany - Market size and forecast 2023-2028
  - Table Chart on Germany - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Germany - Year-over-year growth 2023-2028 (%)
  - Table Data Table on Germany - Year-over-year growth 2023-2028 (%)
- France - Market size and forecast 2023-2028
  - Table Chart on France - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on France - Market size and forecast 2023-2028 ($ million)
  - Table Chart on France - Year-over-year growth 2023-2028 (%)
  - Table Data Table on France - Year-over-year growth 2023-2028 (%)
- The Netherlands - Market size and forecast 2023-2028
  - Table Chart on The Netherlands - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on The Netherlands - Market size and forecast 2023-2028 ($ million)
  - Table Chart on The Netherlands - Year-over-year growth 2023-2028 (%)
  - Table Data Table on The Netherlands - Year-over-year growth 2023-2028 (%)
- Rest of Europe - Market size and forecast 2023-2028
  - Table Chart on Rest of Europe - Market size and forecast 2023-2028 ($ million)
  - Table Data Table on Rest of Europe - Market size and forecast 2023-2028 ($ million)
  - Table Chart on Rest of Europe - Year-over-year growth 2023-2028 (%)
  - Table Data Table on Rest of Europe - Year-over-year growth 2023-2028 (%)
- Market opportunity by geography
  - Table Market opportunity by geography ($ million)
  - Table Data Table on Market opportunity by geography ($ million)
Drivers, Challenges, and Trends
- Market drivers
  - Increase in call center outsourcing by IT and telecom service providers
  - Rising use of automated technologies in call centers
  - Focus on reducing operating costs of businesses
- Market challenges
  - Shifting focus on developing countries as call center destinations
  - Rising cybersecurity threats
  - Increasing cost of call center outsourcing services
- Impact of drivers and challenges
  - Table Impact of drivers and challenges in 2023 and 2028
- Market trends
  - Emergence of voice bots in call center outsourcing services
  - Increasing adoption of analytics and AI solutions in call centers
  - Rising adoption of cloud communication in call centers
Vendor Landscape
- Overview
- Vendor landscape
  - Table Overview on Criticality of inputs and Factors of differentiation
- Landscape disruption
  - Table Overview on factors of disruption
- Industry risks
  - Table Impact of key risks on business
Vendor Analysis
- Vendors covered
  - Table Vendors covered
- Market positioning of vendors
  - Table Matrix on vendor position and classification
- Alorica Inc.
  - Table Alorica Inc. - Overview
  - Table Alorica Inc. - Product / Service
  - Table Alorica Inc. - Key offerings
- Atento SA
  - Table Atento SA - Overview
  - Table Atento SA - Business segments
  - Table Atento SA - Key offerings
  - Table Atento SA - Segment focus
- Bertelsmann SE and Co. KGaA
  - Table Bertelsmann SE and Co. KGaA - Overview
  - Table Bertelsmann SE and Co. KGaA - Business segments
  - Table Bertelsmann SE and Co. KGaA - Key news
  - Table Bertelsmann SE and Co. KGaA - Key offerings
  - Table Bertelsmann SE and Co. KGaA - Segment focus
- CIENCE Technologies
  - Table CIENCE Technologies - Overview
  - Table CIENCE Technologies - Product / Service
  - Table CIENCE Technologies - Key offerings
- Computer Generated Solutions Inc.
  - Table Computer Generated Solutions Inc. - Overview
  - Table Computer Generated Solutions Inc. - Product / Service
  - Table Computer Generated Solutions Inc. - Key offerings
- Concentrix Corp.
  - Table Concentrix Corp. - Overview
  - Table Concentrix Corp. - Product / Service
  - Table Concentrix Corp. - Key offerings
- Conduent Inc.
  - Table Conduent Inc. - Overview
  - Table Conduent Inc. - Business segments
  - Table Conduent Inc. - Key news
  - Table Conduent Inc. - Key offerings
  - Table Conduent Inc. - Segment focus
- Foundever Group
  - Table Foundever Group - Overview
  - Table Foundever Group - Product / Service
  - Table Foundever Group - Key offerings
- Helpware Inc.
  - Table Helpware Inc. - Overview
  - Table Helpware Inc. - Product / Service
  - Table Helpware Inc. - Key offerings
- StarTek Inc.
  - Table StarTek Inc. - Overview
  - Table StarTek Inc. - Business segments
  - Table StarTek Inc. - Key offerings
  - Table StarTek Inc. - Segment focus
- Sutherland Global Services Inc.
  - Table Sutherland Global Services Inc. - Overview
  - Table Sutherland Global Services Inc. - Product / Service
  - Table Sutherland Global Services Inc. - Key offerings
- Teleperformance SE
  - Table Teleperformance SE - Overview
  - Table Teleperformance SE - Product / Service
  - Table Teleperformance SE - Key offerings
- TELUS Corp.
  - Table TELUS Corp. - Overview
  - Table TELUS Corp. - Business segments
  - Table TELUS Corp. - Key offerings
  - Table TELUS Corp. - Segment focus
- Transcom Holding AB
  - Table Transcom Holding AB - Overview
  - Table Transcom Holding AB - Business segments
  - Table Transcom Holding AB - Key offerings
  - Table Transcom Holding AB - Segment focus
- TTEC Holdings Inc.
  - Table TTEC Holdings Inc. - Overview
  - Table TTEC Holdings Inc. - Business segments
  - Table TTEC Holdings Inc. - Key offerings
  - Table TTEC Holdings Inc. - Segment focus
Appendix
- Scope of the report
  - Market definition
  - Objectives
  - Notes and caveats
- Inclusions and exclusions checklist
  - Table Inclusions checklist
  - Table Exclusions checklist
- Currency conversion rates for US$
  - Table Currency conversion rates for US$
- Research methodology
  - Table Research methodology
  - Table Validation techniques employed for market sizing
  - Table Information sources
- List of abbreviations
  - Table List of abbreviations