Rise of the Digital Store – How Digital Orders Are Transforming Store Operations

Rise of the Digital Store – How Digital Orders Are Transforming Store Operations

Despite a 1 week shorter holiday period 2019 ended on a very high note in retail for North America. As an economy in the US, retail sales were up over $214b for the year ending 2019. What does that mean for 2020?

In this collaborative study with RIS News you will see a view of what winning retailers are investing in for IT in 2020 vs. average or laggard retailers. Are we in the midst of a POS Refresh? How are changes in customer experience driving customer engagements and how retailers are fulfilling orders from various touchpoints? How is BOPIS driving store investment? How many are not only growing stores but growing the sales in those stores vs those who are simply accepting a lower sales per store? What about ecommerce growth, how much of this is expected to be desktop vs mobile? And finally, which emerging technologies such as AI, Machine Learning, Edge Computing, Conversational Commerce, SDWAN, Beacons, IoT, Prescriptive Analytics, Big Data integrations and RFID are seeing growth in investment vs. declines?