Retail’s Once-in-a-Generation Tech Reset

Retail’s Once-in-a-Generation Tech Reset

Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges and retail is automating everything that they can automate.

In this collaborative study with RIS News you will gain insight into what some of the more successful retailers have been doing to pivot their businesses during trying times. Which technologies lead to profitability for new digital journeys? What technologies are Leaders looking to adopt? What types of retails struggled to survive, never mind thrive? How is BOPIS driving store investment? How many are not only growing stores but growing the sales in those stores vs those who are simply accepting a lower sales per store? What about ecommerce growth, how much of this is expected to be desktop vs mobile? What percentage of budget is available for innovation vs just keeping the lights on? And finally, which new initiatives such as Edge Computing, SD-WAN, Microservices Architecture, IoT, Store-level 5G, and Dark Stores / Dark Kitchens are seeing growth in investment vs. declines?

With responses from over 205 top retail brands in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.
The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers, Investors, Property Managers and others who might have a vested interest in the North American retail market. The complete outline with chart titles is below.

The raw data is also available for this study when purchased.

Please note: the PDF e-mail from publisher version of this report is for a global site license.