Zendesk Touts an Era of "Intelligent CX" with a Flurry of New AI-Powered Offerings at Its 2023 Relate Conference
This IDC Market Note highlights the key themes, announcements, and strategies at Zendesk's 2023 Relate Conference and what those mean for the future of CX as well as small and medium-sized businesses.
Please Note: Extended description available upon request.
- Executive Snapshot
- In This Market Note
- IDC's Point of View
- Implications for the CX Market
- Intelligent Conversational Experiences
- Augmenting Employee Expertise
- Scaling a Context-Aware Go-to-Market Approach
- Implications for Small and Medium-Sized Businesses
- Zendesk Considerations
- Learn More
- Related Research
- Synopsis
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