Worldwide IT Service Management Software Market Shares, 2021: New Patterns of Service Emerge
This IDC study provides worldwide IT service management software market share data for 2021."Services and service are key to delivering digital experiences to both employees and customers," said Shannon Kalvar, research director, IT Service Management and Client Virtualization at IDC. "The challenges of driving digital-first enterprises through the upcoming disruptions will drive greater adoption of service management tools worldwide."
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Share
- Who Shaped the Year
- Market Context
- Significant Market Developments
- Methodology
- Market Definition
- IT Service Management
- Related Research
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