Worldwide IT Service Management Software Forecast, 2024–2028
This IDC study presents a 2024–2028 forecast for the IT service management (ITSM) software market as of June 2024. The study particularly discusses the impact of organizations' investment in artificial intelligence (AI), both in ITSM software and in other areas of technology that ITSM software supports and enables."As organizations renew their business and operations with AI, that push drives demand for IT service management software to both support and enable the shift," said Snow Tempest, research manager, IT Service Management at IDC.
Please Note: Extended description available upon request.
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Automation and AI
Digital-First Operations and Collaboration
Hybrid Long Term
Inhibitors
Changing Roles in IT
AI and Automation May Shift the Revenue Models for the Market
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research
Research Assistance
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