Worldwide IT Service Management Software Forecast, 2022–2026: Hybrid Work Drives Increasing Adoption
This IDC study provides a 2022–2026 forecast for the worldwide IT service management market. According to Shannon Kalvar, research manager, IT Service Management and Client Virtualization, "The IT service management market is estimated to have reached a level of $7.68 billion in 2021. IDC expects more positive growth will occur in the future with the market forecast to grow at a five-year CAGR of 9.5%."
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Broad Availability of Industry-Specific Process Frameworks
- Increased Business Complexity
- Evolution of Hybrid Work
- Inhibitors
- Economic Disruption Due to Pandemic and Associated Effects
- Solution Isolated in Support
- Exchange Rates
- Significant Market Developments
- Complexity at the Breaking Point
- Market Increasingly Separated into DX Leaders and Laggards
- Changes from Prior Forecast
- Market Definition
- IT Service Management
- Methodology
- Historical and Forecast Market Values and Exchange Rates
- Related Research
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