This IDC study analyzes the outsourced document services marketplace that is made up of in-house production print services, mailroom services, print sourcing and procurement services, and imaging and document archival services. This document updates Worldwide and U.S. Outsourced Document Services Forecast, 2024–2028 (IDC #US50781324, March 2024). Note that any revenue generated by centralized services that are included as a component of a managed print and document services (MPDS) or basic print service (BPS) contract is excluded from this forecast. That revenue is included in Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast Update, 2024–2028 (IDC #US52019725, February 2025), which will be updated in July 2025. In addition, the business process outsourcing (BPO) document services segment is covered in Worldwide Document Workflow Automation and Optimization Forecast, 2024–2028 (IDC #US50780824, March 2024), which will be updated in March 2025."Despite economic uncertainties, the outsourced document services market is poised for growth, driven by digital transformation and the need for efficient document management and governance," says Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC.
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
In-House Production Print Services
Mailroom Services
Print Sourcing and Procurement Services
Imaging and Document Archival Services
Market Context
Drivers and Inhibitors
Drivers
Hybrid/Flexible Work Policies
Security and Compliance
Inhibitors
Price Competition
Business Confidence
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Related Research
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