Worldwide IT Operations Management Software Forecast, 2024–2028: Addressing the Chaos of Digital Operations
This IDC study provides the market size and forecast for the ITOM software market for 2023–2028, including cuts by geographic region as well as deployment model. It also provides commentary on drivers and inhibitors to market growth.“IT has to become more agile and adaptive as the shift to digital operations exposes the entire business to the customer-pulled value stream,” said Shannon Kalvar, research director, Enterprise Systems Management, Observability, and AIOps, IDC. “This transition is already driving massive changes in the operations software market, which will only accelerate when we move into a cloud operating model.”
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Transition to a Cloud Operating Model
Talent Gap Drives Automation
Dispersed Methodologies Centralized on Unifying Platforms
Inhibitors
Low Marginal Value of Change
AI/ML Project Focus
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research
Research Assistance
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