This IDC study highlights how the landscape of managed SPs for managed cloud services is evolving as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this market."Governance and control while having the capabilities to localize, personalize, and align costs with consumption appear to be central to enterprise use of managed cloud services, all of which are placing pressure on managed SPs to make critical investments that can support these client needs," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success for managed SPs will require that they develop a road map for skills versus automation, optimize financial management, implement AI strategically, provide business-centric modernization, leverage the strengths in supporting multicloud operations, implement a robust governance structure, create a matrix management function to support use of public cloud providers, and develop an end-to-end risk management function."
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Accenture
TCS
Cognizant
HCLTech
Kyndryl
Market Context
Significant Market Developments
Managed Cloud Services: Top 100 Worldwide Outsourcing Deals
Methodology
Market Definition
Relationship Between Traditional Outsourced/Managed Services and Managed Cloud Services
Extraction Markets
Overview of Managed Cloud Services Primary and Secondary Markets
Primary Markets of Managed Cloud Services
Secondary Markets of Managed Cloud Services
Exclusions
Penetration of Managed Cloud Services: Substitution Effect