Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026
This IDC study presents IDC's spending forecast and historical sizing for the worldwide key horizontal business process outsourcing business analytics services market by key horizontal areas including finance and accounting, procurement, HR, and customer care/contact center. This study does not contain vendor-specific revenue, market shares, or vendor profiles."As end-user organizations continue to push their digital agendas, from investing in automation tools to cloud, they require support from business process services providers across the full spectrum of analytics services from data management, analysis and reporting, big data services, and predictive analytics and optimization," says Ali Close, manager of IDC's Intelligent Finance and Customer Care Business Process Services program.
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Worldwide Key Horizontal BPO Business Analytics Services Spending Forecast
- U.S. Key Horizontal BPO Business Analytics Services Spending Forecast
- Worldwide Key Horizontal BPO Business Analytics Services Spending Forecast by Macro Region, 2022–2026
- Market Context
- Drivers and Inhibitors
- Drivers
- Rise of 3rd Platform Technologies (Mobility, IoT, and Social Media)
- Inhibitors
- Data Literacy
- Data Democratization
- Talent
- Significant Market Developments
- Customer Care Analytics: Service Provider Investments
- Finance and Accounting Analytics: AI for Risk/Fraud Assessment Is Top of Mind for CFOs
- Procurement Analytics: C-Suite Executives Leverage Advanced Analytics/AI for Risk Assessment
- Changes from Prior Forecast
- Market Definition
- Business Analytics Services Definition
- BPO Business Analytics Services Definition
- Customer Care BPO Business Analytics Services
- Using Contact Center Data to Improve the Customer and Agent Experience
- Finance and Accounting BPO Business Analytics Services
- Using Financial Data to Understand the Flow of Money
- Procurement BPO Business Analytics Services
- Using Procurement Data to Improve Sourcing and Purchasing Decisions
- Methodology
- Related Research
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