Worldwide Intelligent Knowledge Discovery Software Market Shares, 2020: Artificial Intelligence and Machine Learning Drive Increased Revenue

Worldwide Intelligent Knowledge Discovery Software Market Shares, 2020: Artificial Intelligence and Machine Learning Drive Increased Revenue

This IDC study presents a view of worldwide intelligent knowledge discovery software (IKDS) revenue broken down by vendor for the calendar year 2020."The intelligent knowledge discovery software market achieved strong growth in 2020, growing 21.1% to $3.4 billion during a very challenging year," said Hayley Sutherland, senior research analyst, Conversational AI and Intelligent Knowledge Discovery at IDC. "As organizations worked to provide robust self-service and question-answering options for customers, employees, and citizens, many took the opportunity to revamp and upgrade legacy search systems to a new generation of AI-powered, search — what IDC calls intelligent knowledge discovery software. IKDS can enable users to quickly find answers, content, products, and even human experts, as well as to discover knowledge, items, and connections they might not have even thought to search for."

Please Note: Extended description available upon request.