Worldwide Digital Commerce Platform Forecast, 2024–2028: Bots for Everyone at the End of eCommerce Democratization

Worldwide Digital Commerce Platform Forecast, 2024–2028: Bots for Everyone at the End of eCommerce Democratization

This IDC study presents a five-year forecast for the worldwide digital commerce platform market.Trust is the glue of society and essential for commerce. Without it, both social interactions and business transactions become significantly more complex and inefficient, says Heather Hershey, research director, Worldwide Digital Commerce at IDC. The repercussions of mishandling consumer data in B2C can cast a long shadow over B2B engagements, where trust plays a pivotal role in the adoption of new technologies. Stakeholders' dual roles as consumers and business decision-makers mean their personal experiences with data privacy influence their professional decisions about technology investments. As trust erodes, the costs of doing business rise, impacting everything from individual purchasing decisions to global market stability.