Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market experienced a dip in growth from 17.2% in 2021 to 13.7% in 2022, the double-digit growth in such a large market, one totally estimated at $15.4 billion, is exceptional," said Mary Wardley, VP, Customer Service and Contact Center at IDC. "This demonstrates the ongoing requirement to invest in customer-centric applications as sophistication and complexity of products and services increase demand for customer service rather than decreasing."
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Share
- Who Shaped the Year
- Market Context
- Geography
- Public Cloud Services
- Significant Market Developments
- Methodology
- Market Definition
- Related Research
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