Worldwide Customer Relationship Management Applications Software Forecast, 2024–2028: AI-Driven Data Strategies Fueling Market Growth
This IDC study provides the worldwide customer relationship management applications software forecast for 2023-2028. "Unlocking the true potential of data will be crucial to navigate an era of accelerated disruption. Companies will seek solutions to leverage data in novel ways to address complexity, harnessing the opportunities afforded by artificial intelligence (AI) to refine their decision-making processes and drive impactful business outcomes," said Michelle Morgan, research manager, Sales Force Productivity and Performance at IDC.
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Advancements in Artificial Intelligence and Machine Learning
Data-Driven Decision-Making
Inhibitors
Geopolitical Volatility
Market Saturation and Customer Choice Paralysis
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research
Research Assistance
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