Worldwide Customer Relationship Management Applications Software Forecast, 2023-2027: Data in Action Through AI
This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary pivot, said Mary Wardley, vice president for Customer Service and Contact Center Applications at IDC. "The tsunami of generative AI has awakened all CRM practitioners to a new internal focus around data, security, and compliance. Essential areas needed to engage effectively with AI."
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- COVID-19 Recovery
- Unemployment/Job Creation — Automation and Innovation
- AI and Generative AI Technologies
- Inflation
- Geopolitical Risks
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Methodology
- Historical and Forecast Market Values and Exchange Rates
- Related Research
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