Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person interactions are becoming more common once again, we are not going to go back to the way things were. And companies are going to continue to invest in customer experience technologies to continue to compete in this new world."
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- More Diverse Customer Expectations
- Development of Customer Experience Management Platforms
- Data Foundation to Customer Experience
- Inhibitor
- Continued COVID-19-Driven Impacts
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Methodology
- Historical and Forecast Market Values and Exchange Rate
- Related Research
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