Worldwide Customer Experience Software Forecast, 2022–2026
This IDC study forecasts the worldwide revenue for the customer experience software market for the 2022–2026 period."A good customer experience is a table stake in the new digital economy. And that requires a plethora of applications, processes, and data to be able to deliver that experience," said Alan Webber, program vice president, Customer Experience research at IDC. "As companies compete more on experience and lest on product or price, we expect there to be a continued level of growth in the adoption of CX and CX-related applications and software. This software will become the foundation for the relationship between the brand and the customer."
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Digital Transformation
- Emergence of Customer Experience Management Platforms
- Data Will Grow Ever More Important to Customer Experience
- Inhibitors
- Demonstrating ROI
- Privacy and Compliance
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Customer Experience Software
- Methodology
- Related Research
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