Worldwide Customer Experience Services Market Shares, 2020
This IDC study discusses worldwide customer experience services market shares for 2020."The pressure of sudden consumer and business change caused by the COVID-19 pandemic created huge challenges for CX services vendors in what was already a highly competitive vendor landscape," said Sangeetika Srivastava, senior research analyst in IDC's Worldwide Services Group. "But this crisis also created new opportunities for vendors that helped the client pivot quickly to new offerings, channels, and operating models. Vendors must learn the lessons of the 2020 pandemic while helping clients grow in the new 'post-COVID-19' environment."
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Share
- Worldwide Top 10 Vendor Shares for 2020
- Worldwide Revenue of Leading Agency Networks Owned by Holding Companies, 2019 and 2020
- Who Shaped the Year
- WPP
- Omnicom
- Publicis
- Accenture
- Market Context
- Significant Market Developments
- Methodology
- Market Definition
- Customer Experience (CX) Services
- Related Research
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