Worldwide Conversational AI Tools and Technologies Forecast, 2024–2028
This IDC study presents a view of conversational AI tools and technologies revenue from the historical year 2023 through to the forecast period of 2024–2028."The conversational AI tools and technologies market continues to show strong acceleration, and IDC expects this market to continue to grow over the forecast period of 2024–2028. IDC forecasts the overall market to be over $31.9 billion in revenue in 2028 with an overall market CAGR of 40.4% for the entire period," said Hayley Sutherland, research manager, Conversational AI and Knowledge Discovery at IDC. "The improvements in AI over the past few years have resulted in measurable ROI from conversational AI tools and technologies, and with the promise of generative AI-–based features, adoption of conversational interfaces will continue to grow."
Please Note: Extended description available upon request.
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Dynamic Market Conditions
Generative AI Adoption
Inhibitors
Open Source Technology Options
Cost
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates