Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World
This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor."The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with caution and evaluating internal use cases to find the right fit."
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Share
- Who Shaped the Year
- Genesys
- NICE
- Avaya
- Zendesk
- Five9
- Market Context
- Worldwide Contact Center Applications Software Market by Region
- Public Cloud Services
- Significant Market Developments
- Methodology
- Market Definition
- Related Research
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