Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2022 to 2026."Contact centers are moving into an innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, program VP, Customer Care and CRM. "This will allow for substantial innovation in a space that hitherto has been regarded as a laggard.'
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Post-COVID-19 Pandemic
- Unemployment/Job Creation — Automation and Innovation
- AI Technologies
- Inhibitors
- Inflation
- The Russia-Ukraine War
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Methodology
- Historical and Forecast Market Values and Exchange Rates
- Related Research
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