Worldwide Communications Platform as a Service Forecast, 2024–2028
This IDC study presents the forecast of worldwide revenue for the CPaaS market for 2024–2028. "The CPaaS market is significantly growing with vendors offering more API-based offerings integrated with generative AI (GenAI) to improve customer engagement," according to Naga Avinash, research manager, Cloud Communications and Datacenter Services at IDC.
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Adoption of Network APIs
- Potential of GenAI
- Inhibitors
- Impact of Inflation and Geopolitical Issues
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Methodology
- Related Research
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