Worldwide and U.S. Business Process Outsourcing Services Forecast, 2024–2028
This IDC study updates the prior forecast published in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023–2027 (IDC #US49161723, May 2023)."For managed business process service providers to drive value for customers as they look to digitally transform their operations, their end-to-end value proposition has to include innovative deal constructs that allow for flexibility and collaboration in payment structures and costs, rethinking operating models, identifying quick wins for process change and automation deployment, and connecting businesses, platforms, customers, employees, and partners with business analytics," says Ali Close, research manager of IDC's Intelligent Finance and Customer Care Business Process Services program.
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Worldwide and U.S. Business Process Outsourcing Services Spending Forecast by Region
- Worldwide Business Process Outsourcing Services Spending by Key Horizontal
- U.S. Business Process Outsourcing Services Spending by Key Horizontal
- Market Context
- Drivers and Inhibitors
- Drivers
- Cost Management
- Need for Greater Agility and Operational Efficiencies
- Desire to More Closely Link IT with Business Performance
- Access to New Skills and Technology
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Key Horizontal Business Process Outsourcing Services
- Human Resources Business Process Outsourcing Services
- Procurement Business Process Outsourcing Services
- Finance and Accounting Business Process Outsourcing Services
- Customer Care Business Process Outsourcing Services
- Methodology
- Related Research
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