Worldwide Business Automation Platforms Market Shares, 2023: Good Growth Amid Technology Consolidation
This IDC study provides the worldwide market shares for worldwide business automation platforms."Investments in a specific automation technology are nearly obsolete as enterprises look for broader platforms and as vendors invest to broaden their portfolios," according to Maureen Fleming, program vice president, Worldwide Intelligent Process Automation Research, IDC. "With the introduction of AI agents, the future belongs to those successful in converging and reimagining what their customers can build and deliver with agentic capabilities that blend AI with automation — starting with productivity improvements in business processes and extending to broader areas of knowledge work."
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Think Disruption and Not Incrementalism
Plan for Situational Use of AI Agents
Market Share
Who Shaped the Year
Market Context
Significant Market Developments
Methodology
Market Definition
Business Automation Platforms
Business Value Engineering Software
Modeling and Architecture Tools
Process Mining
Task Mining
Observability
Decision-Centric Automation
Business Rules Management Software
Predictive Analytics Software
Labor-Centric Automation
AI Automation
Business Process Automation Platforms
Agentic BPA
Robotic Process Automation Software
Agentic RPA
System-Centric Automation
Related Research
Research Assistance
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