Web Accessibility: Preparing for Compliance in 2025 Brings an Intersection of DEI and Customer Experience

Web Accessibility: Preparing for Compliance in 2025 Brings an Intersection of DEI and Customer Experience

This IDC Perspective looks at the level of digital accessibility needed today to address regional regulations for people with disabilities or other impairments affecting equal access, navigation, and interaction with websites. The document offers guidelines to serve as a template for organizations to consider steps in auditing and remediating accessibility issues and establish a culture of digital inclusivity that makes online documents and websites accessible to everyone whether for impairments such as motor function, vision, hearing, or cognition."The majority of organizations are aware of digital accessibility guidelines and standards; however, with only 6% of web pages being fully digital accessible, there is more work to be done to meet local laws and global guidelines," says Marci Maddox, research vice president for Persuasive Content and Digital Experience Strategies at IDC. "Less than half of the public websites accommodate visual and auditory disabilities — and even fewer for cognitive disabilities — which leaves a wide gap of communication, commerce, and business interactions inaccessible to online users. Software vendors need to step up and make it easier for organizations to handle digital accessibility natively in their tools and make it easier to maintain compliance long term."

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