Verint Engage 2023: Generative AI Already Generating ROI

Verint Engage 2023: Generative AI Already Generating ROI

This IDC Market Note covers highlights from Verint's AI-focused announcements, sessions, and product launches at Engage 2023 and their implications for Verint's strategy and the overall conversational AI market. In June 2023, Verint, a global provider of customer engagement and conversational artificial intelligence (AI) offerings, hosted its annual customer event, Verint Engage. At Engage 2023, which took place in person June 12-15 at the Bellagio Hotel in Las Vegas, Verint announced a series of new and enhanced AI features that it has introduced into its Verint Da Vinci AI platform, including capabilities that take advantage of the latest advances in generative AI and large language models (LLMs). Over the course of the event, analysts, customers, and partners provided different perspectives on these new features and their potential for augmenting human workforces, improving efficiency and effectiveness, and elevating customer experience.

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