The Four Value Pillars: Measuring and Communicating IT Operations Business Value with the C-Suite
This IDC Market Note analyzes the four major pillars of business value that IT operations executives can use to measure and report on the progress and success of their initiatives in business terms. CIOs, CTOs, and IT operations leadership teams are under pressure to create business value, empower strategy, and deliver great customer experiences. Defining "best fit" business metrics for observability creates a foundation for sustainable, long-term success that creates competitive advantage.
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