Utilities Smart Customer Operations Quarterly Update: July–September 2024

Utilities Smart Customer Operations Quarterly Update: July–September 2024


This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines mergers and acquisitions, agreements, reorganizations, and major business developments; customer care and billing events; customer engagement, smart metering, major flexibility, EV, and battery energy storage projects; energy-efficiency initiatives; digital transformation; and GenAI initiatives in 3Q24."Unpredictability has become the name of the game among utilities, and events from the past two years have changed the game. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a nonlinear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.


Executive Snapshot

New Market Developments and Dynamics

Situation Overview

Business Environment, 3Q24

Demand and Prices

Oil Prices

Electricity Prices

M&As, Agreements, Reorganizations, and Major Business Developments, 3Q24

GIP, Stonepeak bid for Singapore Power's 40% Stake in Jemena

Centrica Acquires ENSEK and its Digital Platform, Ignition

EDF, Octopus Energy Launch Electrify Britain

Octopus Energy to Deliver 100,000 "Zero Bills" Homes

Customer Care and Billing, 3Q24

EWE, powercloud Extend Cooperation by Five Years

Water Authority of Fiji Deploys Gentrack on AWS to Drive Business Transformation

Kraken Technologies Acquires Energetiq

ENSEK Acquires Zoa to Expand Tech Offering to Utilities

Oracle, AWS Join for Strategic Partnership

Customer Engagement, 3Q24

E.ON Next Partners With Amber to Revolutionize Energy Consumption

Residential PG&E Customers to Access Electricity Usage Data From Apple Home App

Customers Reduce Energy Use During Heat Wave

British Gas, Mixergy "Pay Homeowners to Switch on"

Smart Metering, 3Q24

Croatia's HEP to Install Smart Meters

Indian Smart Metering Contract for Communication Modules Awarded

Polish Enea to Install 273,000 Smart Meters in 2025

500,000 Smart Meters for Kuwait's Phase 2 Rollout

Mitsubishi Electric Delivers Head-End System to Taipower

Yorkshire Water Awards 1.3 Million Smart-Meter Rollout

Australia's South East Water Deploys Smart Water Meters

Genus Shipped Smart Ultrasonic Water Meters to Australia

LoRaWAN for Water Submetering in 27,000 Swedish Apartments

Trilliant, Sense Partner on Edge Intelligence for AMI

CEFC Makes Loan Commitment to Intellihub for Smart Meters

Major Flexibility, EV, and Battery Energy Storage Projects, 3Q24

ENGIE Starts Construction of Battery Parks in Belgium

Harmony Energy to Build BESS in France

Australian Datacenter Project Taps GE Vernova for BESS

chargEV Unveils BESS for EV Charging Infrastructure

Vattenfall InCharge Wins Tender in the Netherlands

Siemens, E.ON Collaborate on Fast-Charging Systems

EDF Trials Bidirectional Charging for Solar Panels in the U.K.

Kaluza, Mitsubishi Corporation Launch JV in Japan

Energy-Efficiency and Water Conservation Initiatives and Sustainability Projects (Including Smart Cities), 3Q24

TRENDE Launches Commercial P2P Energy Trading Service

Schneider Electric Launches AI-Powered HEM Feature

Digital Transformation, 3Q24

Kraken Signs Champion Energy as First U.S. Client for Its Customer Solution

Solstice Energy Expands Partnership With Gentrack

Essent Uses the Eliq Energy Insights Platform

Yu Energy Extends Partnership With Gentrack

Kraken Technologies Opens Clean Tech Superhub

Siemens Xcelerator Partner Ecosystem Adds IFS

Beebop.ai Secures $5.5 Million for VPP Technology

Siemens' EnergyIP Renamed to Gridscale X Meter Data Management

Utilities and GenAI, 3Q24

DEWA Adopts Microsoft Copilot

Deloitte, AWS Work on GenAI, Quantum Computing

Accenture Launches Custom LLM Models on Nvidia AI Foundry

Advice for Suppliers and Services Providers

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