Utilities Smart Customer Operations Quarterly Update: July–September 2024
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines mergers and acquisitions, agreements, reorganizations, and major business developments; customer care and billing events; customer engagement, smart metering, major flexibility, EV, and battery energy storage projects; energy-efficiency initiatives; digital transformation; and GenAI initiatives in 3Q24."Unpredictability has become the name of the game among utilities, and events from the past two years have changed the game. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a nonlinear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.
Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 3Q24
Demand and Prices
Oil Prices
Electricity Prices
M&As, Agreements, Reorganizations, and Major Business Developments, 3Q24
GIP, Stonepeak bid for Singapore Power's 40% Stake in Jemena
Centrica Acquires ENSEK and its Digital Platform, Ignition
EDF, Octopus Energy Launch Electrify Britain
Octopus Energy to Deliver 100,000 "Zero Bills" Homes
Customer Care and Billing, 3Q24
EWE, powercloud Extend Cooperation by Five Years
Water Authority of Fiji Deploys Gentrack on AWS to Drive Business Transformation
Kraken Technologies Acquires Energetiq
ENSEK Acquires Zoa to Expand Tech Offering to Utilities
Oracle, AWS Join for Strategic Partnership
Customer Engagement, 3Q24
E.ON Next Partners With Amber to Revolutionize Energy Consumption
Residential PG&E Customers to Access Electricity Usage Data From Apple Home App
Customers Reduce Energy Use During Heat Wave
British Gas, Mixergy "Pay Homeowners to Switch on"
Smart Metering, 3Q24
Croatia's HEP to Install Smart Meters
Indian Smart Metering Contract for Communication Modules Awarded
Polish Enea to Install 273,000 Smart Meters in 2025
500,000 Smart Meters for Kuwait's Phase 2 Rollout
Mitsubishi Electric Delivers Head-End System to Taipower
Yorkshire Water Awards 1.3 Million Smart-Meter Rollout
Australia's South East Water Deploys Smart Water Meters
Genus Shipped Smart Ultrasonic Water Meters to Australia
LoRaWAN for Water Submetering in 27,000 Swedish Apartments
Trilliant, Sense Partner on Edge Intelligence for AMI
CEFC Makes Loan Commitment to Intellihub for Smart Meters
Major Flexibility, EV, and Battery Energy Storage Projects, 3Q24
ENGIE Starts Construction of Battery Parks in Belgium
Harmony Energy to Build BESS in France
Australian Datacenter Project Taps GE Vernova for BESS
chargEV Unveils BESS for EV Charging Infrastructure
Vattenfall InCharge Wins Tender in the Netherlands
Siemens, E.ON Collaborate on Fast-Charging Systems
EDF Trials Bidirectional Charging for Solar Panels in the U.K.
Kaluza, Mitsubishi Corporation Launch JV in Japan
Energy-Efficiency and Water Conservation Initiatives and Sustainability Projects (Including Smart Cities), 3Q24
TRENDE Launches Commercial P2P Energy Trading Service
Schneider Electric Launches AI-Powered HEM Feature
Digital Transformation, 3Q24
Kraken Signs Champion Energy as First U.S. Client for Its Customer Solution
Solstice Energy Expands Partnership With Gentrack
Essent Uses the Eliq Energy Insights Platform
Yu Energy Extends Partnership With Gentrack
Kraken Technologies Opens Clean Tech Superhub
Siemens Xcelerator Partner Ecosystem Adds IFS
Beebop.ai Secures $5.5 Million for VPP Technology
Siemens' EnergyIP Renamed to Gridscale X Meter Data Management
Utilities and GenAI, 3Q24
DEWA Adopts Microsoft Copilot
Deloitte, AWS Work on GenAI, Quantum Computing
Accenture Launches Custom LLM Models on Nvidia AI Foundry
Advice for Suppliers and Services Providers
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