Ushur: Reaping Dividends with Disciplined Growth and a Dedicated Focus on Delivering Customer Excellence
This IDC Market Note offers a perspective from the future of CX standpoint on Ushur's Series C funding that was announced on February 7, 2023. During a detailed briefing with Ushur leadership, the team shared updates about plans to innovate its product road map with the latest in generative AI capabilities and expanding its LLMs with industry-specific training data. Ushur also outlined priorities for its GTM expansion in new verticals and geographies with a partner-led approach, combined with a greater focus on a verticalization strategy for product capabilities and packaged solutions.
Please Note: Extended description available upon request.
- Executive Snapshot
- In This Market Note
- IDC's Point of View
- Helping Enterprises Stay Focused on CX as the North Star
- Optimizing Experience Outcomes with Generative AI and Expansion of Large Language Models
- Scaling a Context-Aware, Go-to-Market Approach
- Verticalization Strategy and Regional Expansion
- Partner-Led Approach
- Delivering Better Experience Outcomes and Increasing Customer Satisfaction
- Conclusion
- Learn More
- Related Research
- Synopsis
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook