Uniphore Offers New Agent Assist and Emotion AI Capabilities, Expands into Sales Use Cases
This IDC Market Note reviews the implications of Uniphore's recent announcements in the context of both the vendor's strategy and of the conversational AI market overall.On March 1, 2022, Uniphore announced Uniphore Q for Sales with the goal of providing real-time, AI-powered actionable insights and recommendations for sales organizations based on emotional intelligence. Uniphore also announced the addition of U-Assist In-Call, which provides agent assist features in the form of next-best-action recommendations powered by AI intent, tonal, and sentiment analysis as well as RPA technologies.
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