This IDC Market Note examines Uniphore's definitive agreement on December 5, 2024, to acquire ActionIQ and Infoworks, the impact of these acquisitions on Uniphore's business strategy, product offerings, and customer base, and implications for broader conversational AI, generative AI, and customer data platform markets. "As AI vendors that were traditionally focused on conversational AI expand into enterprise AI platforms, the capabilities for connecting to, managing, and prepping the enterprise and customer data needed to feed AI become increasingly important," said Hayley Sutherland, research manager, Conversational AI Tools and Technologies at IDC. "The acquisitions of Infoworks and ActionIQ represent another significant step in Uniphore's evolution and should help the company build on prior acquisitions and advanced internal R&D to further strengthen its position in AI."
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Customer Marketing and Customer Experience Impact
Delivering High-Quality Data for AI and CX Automation
Customer Data for Cross-Functional CX Use Cases
Conversational AI and Generative AI Platform Impact
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