The Unified Content Model: Rethinking the Content Supply Chain in the Era of Agentic AI

This IDC Perspective on the Unified Content Model (UCM) 2025 updates a model originally developed in 2022, highlighting the integration of generative AI (GenAI) into a modern content management approach. The Unified Content Model orchestrates content supply chains, enhancing operational efficiency and reducing risks by eliminating content silos. It supports a range of content-related services and specialized functions, enabling organizations to optimize processes, automate tasks, and improve both producer and consumer experiences. The model is crucial for future-proofing technology and fostering interconnected, data-driven experiences.“In the rapidly changing technology environment, organizations should evaluate their current content-centric workflows, stakeholders, and applications, and embrace a modern architecture based on the Unified Content Model,” says Holly Muscolino, group vice president, Workplace Solutions at IDC. “Doing so will enable a digital-first enterprise, breaking down silos and optimizing content supply chains for unparalleled efficiency.”


Executive Snapshot

Situation Overview

Overview

The Unified Content Model

Use Cases

AI and the Content Supply Chain

The Unified Content Model and the Experience-Orchestrated Business

Benefits of the Unified Content Model

Advice for the Technology Buyer

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Related Research

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