This IDC Market Perspective explores new trends and advancements in the communications platform–as-a-service (CPaaS) industry. "The future of CPaaS will be invigorated by AI and data analytical capabilities and will be an ideal choice for developers to create enhanced omni-channel customer engagement," says Naga Avinash, research manager, Communications Platform as a Service at IDC. "In addition, the market will be driven by the adoption of RCS and network APIs during 2025."
Executive Snapshot
New Market Developments and Dynamics
Advice for the CPaaS Vendors
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