This IDC Perspective provides a tech buyer analysis of product experience management (PXM), product information management (PIM), product life-cycle management (PLM), master data management (MDM), and digital asset management (DAM). Managing PX at scale requires an ecosystem of enterprise applications rather than a single platform. Organizations must integrate PXM, PIM, DAM, PLM, MDM, OMS, CRM, and commerce solutions to ensure omni-channel consistency, operational efficiency, and real-time personalization.A key challenge in PX strategy is breaking down organizational silos to connect marketing, merchandising, supply chain, and post-purchase operations. No single software solution can holistically manage PX, requiring businesses to focus on interoperability, modularity, and cross-functional collaboration to create seamless, adaptive product experiences."Product experience strategy is not owned by a single team or system — it is a cross-functional, multidomain, omni-channel endeavor that spans product development, merchandising, fulfillment, and customer engagement. Businesses that treat PX as a marketing or ecommerce function risk missing critical operational and post-purchase touch points," says Heather Hershey, research director, Worldwide Digital Commerce Strategy at IDC. "Future proofing PX requires technology buyers to prioritize API-first platforms, AI-driven automation, and real-time data unification and synchronization across the entire enterprise."
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