This IDC Market Note discusses Sprinklr's quarterly analyst digest held on January 30, 2025. This was the first time, newly appointed CEO, Rory Read, addressed the analyst community and laid out his plans for a refreshed growth strategy. The company has set itself an ambitious growth plan and Read's three-phased approach is a direct response to meet this goal. Product updates spanned the full suite of solutions, with the resonant theme being, intelligence embedded into the core applications and workflows.
Executive Snapshot
In This Market Note
Strategy Refresh
Business Optimization
Hardening/Burn-in Period
Acceleration for Growth
Product Updates
Engagement Channel Investments and Expansions
Embedded Intelligence — AI and GenAI Infused into Apps
Bridging the CX-EX Gap
IDC's Point of View
Primed for the Era of Intelligent Experiences
Unifying Experience Orchestration Across the Engagement Layer
Operationalizing Growth That Is Grounded in Customer Value
Conclusion
Learn More
Related Research
Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook