South Africa IT Services Market Forecast, 2023–2028

South Africa IT Services Market Forecast, 2023–2028

This IDC study gives an overview of the IT services industry in South Africa in 2023 and forecasts IT services expenditure through 2028. It illustrates market size and distribution by foundation market and vertical market. The study also presents forecasts for 12 foundation market categories.The study answers the following questions:What are IDC's predictions on IT services spending in South Africa? What are the assumptions behind the forecast numbers? What impact will digital transformation initiatives have on the market?What are the latest trends in IT services delivery in South Africa (e.g., hybrid cloud, DX, AI, and automation)?What are the concerns and preferences of end users in South Africa regarding IT services procurement?"Business transformation and risk reduction are key drivers for South African enterprise customers engaging with IT services. Strong interest in AI will create new opportunities, while a rebalancing of cloud priorities will also open doors for migration, optimization, and modernization engagements. Key themes to watch for the future include automation and process improvement, cybersecurity and business risk, intelligence, and governance. Table-stakes will include AI capabilities, hybrid cloud, automation, and local governance." — Jonathan Tullett, associate research director, services, IDC Sub-Saharan Africa

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