Significant Vendor Announcements in VOC

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $2,500	4 Pages	IDC	July, 2023	IDC18089980

Best Price Guarantee
Price	from $2,500
Length	4 Pages
Publisher	IDC
Published Date	July, 2023
SKU	IDC18089980

This IDC Market Note reviews announcements made recently in the voice of the customer (VOC) applications market. "VOC vendors continue to push for differentiation with ease of use of AI in their offerings," says Lou Reinemann, research director, Voice of the Customer and Customer Success Applications at IDC. "To address concerns about privacy of data as well as inaccuracies in AI insights, VOC practitioners are implementing systems with human oversight such as agent assist."

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Significant Vendor Announcements in VOC