ServiceNow Knowledge 2024: Presenting a Scalable Technical Case for Weaving AI-Assisted Processes Through IT and Beyond
The IDC Market Perspective discusses ServiceNow's Knowledge 2024 conference, held in Las Vegas, that showcased ServiceNow's advancements in AI integration across various business domains, emphasizing automation and AI-enhanced workflows. Key highlights included increased scalability, significant AI-related partnerships with Microsoft and NVIDIA, and new features for technology practices as well as other business functions. "ServiceNow's Knowledge 2024 showcased a robust technology platform that can work as a basis for AI-enabled transformation in automating workflows, enhancing productivity, and redefining customer and employee experiences across industries," said Snow Tempest, research manager for IT Service Management at IDC.
Executive Snapshot
New Market Developments and Dynamics
Introduction
Industry Dynamics
Platform
Scale
Partnerships and Alliances: AI Partnerships with Microsoft and NVIDIA
Market Strategies: Plans for Incorporating AI into Technical and Business Workflows — AI for No-Code and Code Workflows, Proactive IT Service Management, and Employee Experience
AI Road Map: From Now Assist to My Assist
Scenarios/Use Cases: Technology Workflows Announcements
Advice for the Technology Leader
IDC's Point of View
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Related Research
Synopsis
Research Assistance
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