ServiceNow World Forum London 2024: The AI Platform for Business Transformation — An IDC EMEA Perspective
This IDC Market Note analyzes major announcements and topics discussed during ServiceNow EMEA Industry Analyst Summit 2024 — colocated with the customer and partner event, ServiceNow World Forum London — on October 2.The impact of AI in terms of the company's portfolio is becoming increasingly evident, with all ServiceNow workflow and industry areas — Technology, Employee, Customer & Industry, Creator, and Finance & Supply Chain — now augmented by AI features and capabilities, said Andrea Siviero, senior research director, IDC's Digital Economy, Digital Business, and Future of Work.
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