ServiceNow EMEA Industry Analyst Summit, 2023: "Put AI to Work" — An IDC EMEA Analysis and Deep Dive

ServiceNow EMEA Industry Analyst Summit, 2023: "Put AI to Work" — An IDC EMEA Analysis and Deep Dive

This IDC Market Note analyzes the key topics discussed during ServiceNow EMEA Analyst Summit 2023 that took place in Rotterdam in the week of November 22, 2023. "An intelligent platform approach has never been more important, now that we entered the AI-everywhere chapter. Moreover, C-suite approach and focus on time-to-impact are ServiceNow's differentiators from other competitors in the region," said Andrea Siviero, research director, MacroTech, Digital Business, & Future of Work. "Time-to-impact is very critical for the public sector. Senior civil servants need to accelerate the transformation of citizen and employee experiences, but they do not have the manpower to embark on these journeys and cannot face the risks brought about by multiyear, legacy rip-and-replace programs," said Massimiliano Claps, research director, IDC Government Insights & Cross-Vertical Research.

Please Note: Extended description available upon request.