ServiceNow at 2H23: 1H23 in Review

ServiceNow at 2H23: 1H23 in Review

This IDC Market Note reviews 1H23 of ServiceNow. The first half of 2023 catapulted ServiceNow forward with end-to-end platform releases, upgrades, developments, and partnerships that are transforming how the technology provider enhances the experiences of its clients' employees across their digital ecosystems. ServiceNow is fast becoming a beneficial core partner for managing through changes to scale, transformation, and adaptability. ServiceNow's expanded scope enables adaptability within the broader work case by driving front-end resource alignment across the flow of work as permissions, skills, assignments, teams, and more change to meet the designs of organizational functional stakeholders and leaders. For employees, ServiceNow unifies resource access and insights, closing data gaps across the day at work while driving immediate access to vital information and process management tools when they are needed in the flow of work. Advancing the GenAI use case further embeds the digital ecosystem into the flow of work by making information more searchable and deepening the automation case for service and help desks to meet workforce demand at scale.

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