Salesforce Goes All-in on AI at Dreamforce 2023

Salesforce Goes All-in on AI at Dreamforce 2023


This IDC Market Note discusses some of the major announcements and takeaways from Salesforce's annual Dreamforce customer and partner event, held in San Francisco September 11–14, 2023, particularly those related to artificial intelligence innovations and improvements as well as Salesforce's broader platform positioning.

Please Note: Extended description available upon request.


Executive Snapshot
In This Market Note
IDC's Point of View
Key AI-Related Announcements
AI's Multifaceted Value to Salesforce
Walking the Trust Tightrope
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Related Research
Synopsis

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