The Role of Client Endpoint Management Tools in Digital Employee Experience Monitoring
This IDC Market Perspective examines how client endpoint management technologies, specifically PC life-cycle management (PCLM) and unified endpoint management (UEM) tools, factor into larger digital employee experience (DEX) and end-user experience monitoring (EUEM) platforms and initiatives. "Gathering and analyzing endpoint telemetry data can give enterprises valuable insights into worker's daily digital experiences — both good and bad," says Phil Hochmuth, program vice president, Endpoint Management and Enterprise Mobility at IDC. "Using this device-level data to increase worker productivity, well-being, and overall job satisfaction should be a part of a comprehensive digital employee experience initiative."
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- Rise of Employee Experience Initiatives
- Remote/Hybrid Work Clouds the Picture on Employee Sentiment
- Devices: One of the Few Constants in Modern Digital Workers' Lives
- The Role of Client Endpoint Management Tools in DEX Initiatives
- Use Case Examples for CEM/DEX Integration
- Proactive Remote/Hybrid Worker Support
- New Employee Onboarding
- Frontline Worker Support
- Advice for Client Endpoint Management Technology Vendors
- Build DEX into Your Product Road Map
- Integrate CEM into the DEX Stack
- Look for DEX Partnership Opportunities
- Learn More
- Related Research
- Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook