This IDC Market Note summarizes key takeaways from RingCentral's 2025 Analyst Summit, which highlighted its AI-driven customer experience innovations, including the launch of AI Receptionist. The event showcased RingCentral's vision to become an AI-powered platform to drive meaningful EX and CX. The company has demonstrated its success to date and is well positioned to drive future growth. Its leadership team is well positioned to execute these strategies amid growing competition.
Executive Snapshot
In This Market Note
IDC's Point of View
RingCentral's Vision Incorporates a Practical Approach to AI
RingCentral's Strategy Entails a Detailed Approach to Customer Success
Architecture Built to Create a Connected, Intelligent, and Effortless Experience
In-Depth Customer Focus and Tailored Strategies to Ensure Best Results
RingCentral's Leadership Team Is Well Positioned to Execute Its Strategies
There Are More Opportunities in Europe
Learn More
Related Research
Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook