This IDC Market Perspective analyzes the major regulatory factors causing operational and strategic hurdles to services providers and highlights innovative approaches to navigate and capitalize on these trends."The European IT and business services industry is navigating a complex regulatory environment shaped by the GDPR, DMA, DSA, and emerging frameworks like the AI Act and the European ePrivacy Regulation. While these regulations present significant compliance challenges, they also create opportunities for innovation and growth. Firms that invest in expertise, adapt their services, and align with regulatory requirements are well-positioned to thrive in this evolving landscape." — Senior Research Manager Milan Kalal, IDC EMEA
Executive Snapshot
New Market Developments and Dynamics
General Data Protection Regulation
Regulation Highlights
Implications for Services Providers
Services Provider Example: Accenture
EU Digital Markets Act
Regulation Highlights
Implications for Services Providers
Services Provider Example: Capgemini
EU Digital Services Act
Regulation Highlights
Implications for Services Providers
Services Provider Example: Infosys
EU Artificial Intelligence Act
Regulation Highlights
Implications for Services Providers
Services Provider Example: Deloitte
EU Digital Operational Resiliency Act
Regulation Highlights
Implications for Services Providers
How Services Providers Have Addressed This Regulation
Network and Information Security 2 Directive
Regulation Highlights
Implications for Services Providers
Services Provider Example: IBM
The European ePrivacy Regulation
Regulation Highlights
Implications for Services Providers
Services Provider Example: TCS
Brexit-Related Regulatory Divergence
Regulation Highlights
Implications for Services Providers
Services Provider Example: Wipro
Taxation and Digital Services Taxes
Regulation Highlights
Implications for Services Providers
Services Provider Example: PwC
Sustainability Regulations
Regulation Highlights
Implications for Services Providers
Services Provider Example: HCLTech
Cross-Border Data Flow Regulations
Regulation Highlights
Implications for Services Providers
Services Provider Example: AWS
Binding Corporate Rules
Regulation Highlights
Implications for Services Providers
Services Provider Example: Infosys
Advice for the Services Provider
Strengthen Cyber-Resilience & ICT Risk Management
Prioritize Privacy-First Strategies & Data Governance
Redesign Digital Marketing & AdTech Strategies
Build Compliance-Centric AI & Automation Frameworks
Enhance Regulatory Compliance via Automation & Reporting
Advice for Services Providers on Assisting Their Clients in Europe with Regulatory Challenges
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Related Research
Synopsis
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