Payers' Guide to the Future of Trust
This IDC Perspective explains why trust is the most important currency in the digital era as well as a cornerstone of digital health. To build trust, payers should implement AI-powered digital experiences that improve listening capabilities, support first-time resolution of member issues, and improve the consistency and clarity of the information provided. If there is no member trust, then engagement, loyalty, and future growth hang in the balance. "Member trust is not a 'soft' issue for payers. It is a must-have foundation that brings strategic value to the business in the digital economy. Trust is a key driver of member and provider retention and is the lifeblood of the payer business model," says Jeff Rivkin, research director for IDC Health Insights.
Please Note: Extended description available upon request.
- Executive Snapshot
- Situation Overview
- Payer-Provider Trust
- Payer Trust in Provider Claims Coding
- Payer-Provider Trust in Value-Based Care and Contracting
- Payer-Member Trust
- Payer Trust in Member Services
- Payer Trust in Member Communications
- Payer Trust in Member Data Aggregation, Exchange, and Sharing
- Payer Trust in Member Data Consent
- Payer Trust in Member Care and Wellness Plan Coordination
- Stages of Trust Building for Care Coordination
- Payer Trust in Member Directories of Providers
- Payer Trust in Member Novel Therapies
- Payer Trust with Employer Groups
- Payer Trust in Blockchain
- Advice for the Technology Buyer
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- Related Research
- Synopsis
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